Privacy
Last updated 27 October 2026
Convey helps music studios share mixes with their clients, collect feedback, take payments and deliver final files. This page explains what information we keep, why, and who else handles it. Questions go to [email protected].
What we collect
If you run a studio on Convey
- Your studio name, email address and password. We store the password in a form that can’t be read back.
- What you add to Convey: projects, artist and track names, audio files, prices, payments you record, and the final files you deliver.
- Your IP address and browser type when you sign in, so we can keep your account secure.
- If you turn on card payments, the ID of your Stripe account and whether it can take payments. Stripe holds your business and bank details, not us.
If a studio has sent you a link
- The name you give when you leave a comment, and your comments.
- If you pay by card, the name, email address and amount that Stripe passes back to us. Your card details go straight to Stripe. We never see or store them.
How we use it
Only to run Convey: to show studios and their clients the work they share, to process payments, to send emails such as password resets, and to keep the service secure and working. We don’t sell your information, show ads, or use it to train AI models.
Cookies and browser storage
Studios get one cookie that keeps them signed in. On a client link, your browser remembers your name, which comments are yours, and how you’ve laid out the player. We don’t use advertising or analytics trackers.
Who else handles it
A studio sees the comments and payments on its own projects, and a client sees what the studio shares with them. Beyond that, we use these providers to run Convey:
- Stripe processes card payments and verifies studios that take them.
- DigitalOcean hosts our servers, in the United States.
- Cloudflare stores audio files and backups, and carries traffic to the site.
- Postmark sends our emails.
We’ll also share information if the law requires it.
Where it’s kept
Convey is hosted in the United States. If you use it from elsewhere, including the UK or EU, your information is transferred there and protected by our providers’ standard data protection terms.
How long we keep it
We keep a studio’s account and projects until the studio deletes them or asks us to close the account. Deleted information leaves our backups within a limited period after that. We keep payment records as long as the law requires.
Your rights
You can ask us for a copy of your information, or ask us to correct or delete it, by emailing [email protected]. If a studio uploaded the information, such as a project you’re part of, we may refer you to the studio as well. You can also complain to your local data protection authority, such as the ICO in the UK.
Changes
If we change how we handle your information, we’ll update this page and the date at the top. For significant changes, we’ll email studios first.